The EZ ICE rink and components come with a one year limited warranty. We will replace any defective piece and/or any piece that breaks outside of normal wear and tear within one year of your purchase date. Any modifications or use of the product outside the recommended setup are not covered.
Liners are guaranteed to arrive to you in good condition with no defects. Unfortunately, we cannot cover rips, tears, or damage to a liner during regular usage. The lifespan of a liner is 1 to 3 years, and we do recommend replacing the liner annually.
If you receive a defective or damaged item, we will replace the item for an identical piece. Please contact us at email@example.com.
EZ ICE Rinks may be returned within 30 days of delivery only if they are unused, in “like new” condition, and in the original packaging. Any rink that has been set up, even if not filled with water, is considered used and we are unable to accept returns. There is a 25% restocking fee on any returned item. You are responsible for return shipping costs and arrangements.
Some items are exempt from return. Custom liners cannot be returned. Custom-sized rinks may be returned, however the refund amount will be less the cost of the custom-cut liner.
All items must be in their original condition, undamaged and not missing any parts upon return delivery to our warehouse. Please contact firstname.lastname@example.org for more information.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Shipping costs are non-refundable. If you receive a refund, all shipping costs will be deducted from your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Please contact us to coordinate any return. You will be responsible for arranging and paying for all shipping costs for returning your item.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee we will receive your returned item.